Agency Financial Operations

Helping eCommerce agencies transform chaos into clarity by building the operational and financial foundation needed for profitable scale.
Through strategic forecasting, utilization planning, team structure, and systems optimization, we strengthen every core pillar of the agency: people, processes, systems, and financials. Our work helps to improve margins, drive confident decision making, and support long-term, sustainable growth.

Services

At the core of every successful agency lies its operations. A strong internal foundation is built on clear financials, defined roles, and streamlined systems. These are essential for scaling with confidence and sustaining performance. That’s where we come in. We provide embedded financial and operational support to help agencies build clarity, structure, and profitability from the inside out, so teams can operate at their best and leaders can focus on growth.

  • Build dynamic financial models, track margins at the service level, and establish profitability benchmarks that support confident growth and data-informed decisions.

  • Align your hiring strategy with revenue and capacity needs by forecasting team growth based on actual workload, billable targets, and financial goals.

  • Measure team bandwidth, track billable vs. non-billable hours, and build dashboards to improve visibility, prevent burnout, and make informed resourcing decisions.

  • Create streamlined, role-specific SOPs and remove unnecessary complexity from internal processes to ensure consistency, clarity, and scalability.

  • Audit your tech stack to eliminate redundancies, improve automation, and ensure your tools support efficient workflows and cross-team collaboration.

  • Define the ideal team structure, clarify responsibilities across roles, and identify gaps or overlaps to support stronger accountability and performance.

  • Implement Key Performance Indicators (KPIs) and Objectives and Key Results (OKRs) systems that bring alignment across departments, reinforce ownership, and drive results without over-complicating the process.

  • Get embedded, executive-level support to drive operational and financial strategy, without the cost of a full-time hire.

Driven by Data, Grounded in Execution

Tiara Tragas is an experienced agency operations consultant with a strong foundation in accounting and hospitality management. With 8+ years working in and alongside e-commerce agencies of all sizes, she brings a practical, no-fluff approach to helping teams streamline their people, processes, technology, and finances.

As the founder of Tragas Consulting, Tiara currently serves as a fractional CFO, COO, and operational coach to agencies and tech partners across the globe, from New York to Serbia. Her clients range from boutique four-person teams to full-service agencies with more than 70 employees, specializing in design, development, email and performance marketing, staff augmentation, and more.

Tragas Consulting is supported by a team of operational experts and financial analysts who work collaboratively to build powerful processes, optimize internal systems, and deliver dashboards that drive clarity and confidence across the organization.

Through hands-on experience in pricing, scoping, contracts, pay structures, recruiting, human resources, systems, bookkeeping, profitability, operations, scaling, and execution, Tiara has helped agencies scale sustainably, improve profitability, and prepare for major milestones. Whether the goal is to merge, exit, or simply become a stronger and more efficient business, her work creates the foundation for long-term success.

eCommerce Agency Operations Essentials Webinar

Free Guide: Operational Excellence for Agencies


Want to scale your agency without the chaos? This free guide breaks down the foundational systems, metrics, and workflows that high-performing agencies use to grow with clarity, profitability, and confidence.

  • Operations is the foundation of scale, aligning your team, systems, and financial strategy

  • Utilization is your agency’s pulse—essential for smart resourcing, hiring, and margin health

  • Profitability starts with knowing your delivery costs and targeting 70–75% project margins

  • Scalable SOPs reduce chaos and create consistency across onboarding, delivery, and reporting

  • Strong systems and clear KPIs empower your team to execute with confidence and accountability

Podcast Feature: Agency Operations is Your Profit Lever


How Do You Actually Scale an Agency Without Breaking It? Tiara Tragas joined a podcast to unpack what really holds agencies back, and how operational clarity, financial visibility, and stronger systems are the keys to sustainable growth.

  • You need operational finance, not just accounting. Bookkeepers track the past. Fractional ops finance helps you plan your future.

  • Sales and delivery need a seat at the same table. Handoff breakdowns erode client trust, profitability, and team morale.

  • The problem isn’t always your tools, it’s how you’re using them. Often, agencies already have the right systems, they just need optimization, training, and ownership.

Contact Us

Whether you’re looking for clarity in your numbers, smoother systems, or want to get your agency out of reactive mode, we’d love to hear from you.

Use the form below to reach out or email us directly at hello@tragasconsulting.com
We’ll be in touch within 1 to 2 business days.